Royal Mail or UPS?

PostNord is the Danish National Postal Service. They work with postal services and carriers all across the world and by choosing this shipping option, you will receive your parcel through Royal Mail.

If choosing UPS as shipping option, please bear in mind that the shipping destination determines which shipping options are available. This means that it is not always possible to choose a Drop Point Delivery.

Shipping with Royal Mail

Orders between £0-£69 = £3.99
Orders above £69 = Free Delivery

Shipping with UPS

UPS Standard Drop Point = £39
UPS Standard Home Delivery = £49

Delivery times

We aim to ship your order within 2-4 counting business days following Danish public holidays. This is subject to payment clearance and stock availability.

We reserve the right to correct any errors, inaccuracies or omissions on the shipment details.

Shipping from Denmark

Please note that we are shipping from Denmark to the UK. If you need to return a jewellery, you will have to ship it back to Denmark. Please read the Returns page for detailed info on how to return.

Ireland

If you are based in Ireland, please go to our EU webshop here.

Can I track the status of my order?

We ship all of our packages with a tracking ID that you will receive together with your order confirmation email. There can be local issues in some regions where tracking IDs can't be issued.

Shipping to Russia?

LULU Copenhagen are NO longer shipping to Russia and Belarus due to Putins invasion of Ukraine. #freeukraine

Any questions?

If you have any questions regarding the shipping, please do not hesitate to get in contact with us.