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Shipping

Royal Mail or UPS?

PostNord is the Danish National Postal Service. They work with postal services and carriers all across the world and by choosing this shipping option, you will receive your parcel through Royal Mail.

If choosing UPS as shipping option, please bear in mind that the shipping destination determines which shipping options are available. This means that it is not always possible to choose a Drop Point Delivery.

Shipping with Royal Mail

Orders between £0-£69 = £3.99
Orders above £69 = Free Delivery

Handling: 1-2 business days following Danish public holidays.

Shipping: 4-7 business days.

Please note: After Brexit, sometimes customs will need more time processing you shipment.
Furthermore we can't be held responsible for any unforeseen circumstances which can lead to shipping delays.

Shipping with UPS

UPS Standard Drop Point = £39
UPS Standard Home Delivery = £49

Handling: 1-2 business days following Danish public holidays.

Shipping: 2-4 business days.

Please note: After Brexit, sometimes customs will need more time processing you shipment.
Furthermore we can't be held responsible for any unforeseen circumstances which can lead to shipping delays.

Order confirmation & tracking

Order confirmation

You will receive an order confirmation immediately after purchase to the email address you provided during checkout. Please contact us if you do not find it in your inbox or spam folder. For your information, it is generally not possible to delete or correct an order, as we export directly to our warehouse to ensure the shortest possible delivery time.

Tracking number

It is important that you contact us if you have not received tracking within 3 business days in your inbox or spam folder.
Packages are available for pickup at the Drop Point for a limited number of days, and unfortunately we do not pay for a new shipment if the parcel isn't collected. When you contact us, we have the opportunity to help you before it's too late.

Please track your order with Royal Mail here.

Please track your order with UPS here.

Ireland

If you are based in Ireland, please go to our EU webshop here.

Shipping from Denmark

Please note that we are shipping from Denmark to the UK. If you need to return a Jewellery, please read the Returns page for detailed info on how to return.

We reserve the right to correct any errors, inaccuracies or omissions on the shipment details.

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LULU Copenhagen are NO longer shipping to Russia and Belarus due to Putins invasion of Ukraine.

Any questions?

If you have any questions regarding the shipping, please do not hesitate to get in contact with us.