We work with 925 Sterling Silver either gold plated, as pure silver, covered with enamel, pearls or other stones or with ruthenium plating. In some of our designs we also use brass as a base with for instance silver or gold-platings. Many of our designs consists of a range of various materials in one single jewellery. You can always read about the materials used on each jewellery in the description text. It is important to have in mind that general wear and tear causes a certain lifespan in relation to both the gold and the ruthenium platings. This is normal and it is not considered a legitimate reason to complain.
Unfortunately, it is not possible to predict how long the plating will last – it is determined by various factors; pH of your skin, exposure to chemicals (perfume, hair spray, nail polish, soap etc.), grease, high temperatures, amount of sweat and general use. You can always go to your local goldsmith and get your jewellery re-plated.
Generally speaking, sterling silver consists of 1000 parts of silver. This is too soft for jewellery making and therefore 75 parts are added, which can be copper, zinc or other parts without nickel. Most people use copper to alloy the fine silver, just like us.
That is: 925 parts silver and 75 parts copper. This is generally the recipe for sterling silver.
Our sterling silver and gilding (18K) are regularly tested by the Danish Precious Metals Control. At LULU we only have good reports, which are documented online and can be found at the precious metal control. Sterling silver is soft and this can be an advantage as you can gently straighten a piece of jewellery that has been slightly bent in use.
There is a tiny % of the population that cannot tolerate sterling silver. People who are highly allergic to nickel may react to the small amount of copper in sterling silver, as these people often have reactions to many different types of metal once they have become allergic to nickel - even silver and gold. But most people with nickel allergies can tolerate sterling silver.
Our brass consists mainly of copper, and is a very stable material that binds gilding very well. So far, all our brass is 50% recycled material. As more resource-friendly methods of purifying used brass and precious metals in general are continually invented, we will move more and more towards using this. All our brass is tested and we have never had any cases of nickel or other allergic reactions due to a product from LULU.
All jewellery from LULU Copenhagen is 100% nickel-free and therefore skin-friendly for anyone who can tolerate sterling silver and copper.
We strongly recommend you to take off rings if you need to work with hard objects such as tools or if you lift objects with hard surfaces.
Take off your jewellery when bathing and swimming but also when you wash your hands and apply lotion.
Use a soft cloth often to wipe off grease and dirt in order to keep your jewellery clean and shining – if necessary, add a drop of water.
We recommend silver cleaner - but only for non-plated jewellery.
Take off your jewellery before cleaning. Chlorine bleach is very harmful - like other chemicals in general. Perfume included.
Take off your jewellery while exercising.
Avoid placing your jewellery in direct sunlight or in places with high humidity such as bathrooms.
When not wearing your jewellery keep it in the zip bag inside a jewellery box.
We aim to ship your order within 2-4 business days, and followed by Danish public holidays. This is subject to payment clearance and stock availability. In certain periods this time span may expand, therefore please consider the delivery times as guidelines.
We ship all our packages through Royal Mail or UPS with a tracking ID that you will receive together with your order confirmation email.
We ship your new jewellery inside one of our jewellery boxes carefully placed inside a secured envelope or a hard cardboard box securely wrapped and clearly displayed with recipient and other necessary delivery information. A Return Document can also be located inside the parcel.
Please remember that the prices on the website is including Danish taxes due to the European One Stop Shop regulation. To get a refund of your taxes in a non-EU country, you will have to contact your local tax office. Shipping fees are also including Danish tax. Please also bear in mind that additional local taxes and customs may apply from UK Customs. Ask your local customs office for further information.
Additionally, some banks and credit card companies charges an extra fee for paying online on webshops.
LULU Copenhagen can not be held responsible for any of these additional fees.
The LULU Copenhagen webshop accepts most credit cards including VISA, MasterCard, Maestro and many others. We also accept Klarna and PayPal payments. For our retailers, please contact them directly as they are 3rd party vendors.
To make everything as quick and effective as possible most of our processes are automated. Unfortunately, this also means that you are not able to make changes to your order after it have been placed, but you can return your jewellery and get a full refund (except shipping costs, local taxes, customs and additional local bank and credit card company fees). Please read more about Returns on the page Returns.
It's very easy to return your jewellery. LULU Copenhagen offers full returns within 30 days of purchase as long as our conditions are met and the goods are in the same condition as when received by the customer.
All you need to do is send an email to firstname.lastname@example.org with your order number, the address you will send the return from and name which jewellery you will return.
Then we will email you an invoice that you have to print and return together with the Order Confirmation, the Return Document and the goods to our business address.
It is important to note the following on the outside of the parcel: ‘Return’ and ‘Zero sale value’.
The reason for this is for you to be able to get it through customs.
LULU Copenhagen Kronprinsensgade 13, 4. floor 1114 Copenhagen K Denmark
Please note that this address is not a shop and you can't deliver your returns in person.
Your returns will be processed within 7-14 business days from the time we receive the parcel and inspect the state of the jewellery and packaging. Once we have received the item and rate
d the condition we will refund the payment via reversed transfer. By Danish law we are obliged to do so within 14 days after we receive and inspect the condition of the returned item. If the jewellery returned is not in a perfect condition, and part of the money are not to be refunded, the maximum of 14 days for the reversed transfer begins from the day when the reduced refund are decided and has been communicated to the customer by email. Please expect 3-5 business days for the return credit to appear on your account from the date your return is processed. For some banks this can take even longer.